otrs | flexible web-based ticketing systems

by OTRS Perl Version: rel-6_0_30 License: GPL-3.0

X-Ray Key Features Code Snippets Community Discussions(9)Vulnerabilities Install Support

kandi X-RAY | otrs Summary

otrs is a Perl library typically used in MongoDB applications. otrs has no bugs, it has a Strong Copyleft License and it has medium support. However otrs has 14 vulnerabilities. You can download it from GitHub.

Whether you need help in configuring or customizing OTRS or you want to be on the safe side, don’t hesitate to contact us: We offer a wide range of professional services such as world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service. We offer best professional support from the OTRS team, reliable OTRS security and regular free updates as well as an [exclusive set of additional Business Features] that you can flexibly activate or deactivate according to different deployment scenarios. The [OTRS Group] offers specific [training programs] in different countries. You can either participate in one of our public OTRS Administrator training seminars which take place regularly, or benefit from an inhouse training seminar that covers all the specific needs of your company.

Support

Quality

Security

License

Reuse

Support

otrs has a medium active ecosystem.

It has 831 star(s) with 461 fork(s). There are 136 watchers for this library.

It had no major release in the last 6 months.

otrs has no issues reported. There are no pull requests.

It has a neutral sentiment in the developer community.

The latest version of otrs is rel-6_0_30

Quality

otrs has 0 bugs and 0 code smells.

Security

otrs has 14 vulnerability issues reported (0 critical, 4 high, 10 medium, 0 low).

otrs code analysis shows 0 unresolved vulnerabilities.

There are 0 security hotspots that need review.

License

otrs is licensed under the GPL-3.0 License. This license is Strong Copyleft.

Strong Copyleft licenses enforce sharing, and you can use them when creating open source projects.

Reuse

otrs releases are not available. You will need to build from source code and install.

It has 98293 lines of code, 0 functions and 826 files.

It has low code complexity. Code complexity directly impacts maintainability of the code.

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otrs Key Features

No Key Features are available at this moment for otrs.

otrs Examples and Code Snippets

No Code Snippets are available at this moment for otrs.

Community Discussions

Trending Discussions on otrs

Outputting pairs of prime numbers whose difference is 2 (from an interval) issue C++

Change color of specific title with jquery

Reference found where even-sized list expected - OTRS issue

Power BI calculating time difference excluding weekends and non working hours

how to use properly OTRS GenericTicketConnectorSOAP in PHP

Problem with checking values of JSON array using Rest Assured

how to download all the python packages mentioned in the requirement.txt to a folder in linux?

OTRS : Create Outgoing E-Mail-Ticket via Webservice

Python throws 'certificate verify failed' Error while instantiating client session in OTRS

QUESTION

Outputting pairs of prime numbers whose difference is 2 (from an interval) issue C++

Asked 2021-Oct-09 at 13:58

Here is the loop that I created for checking prime numbers in a given interval and outputting those pairs whose difference is 2, problem is its still outputting some non prime numbers at the end.

...

ANSWER

Answered 2021-Oct-09 at 13:58

This is the same code, but prime checking is moved into a separate function.

Source https://stackoverflow.com/questions/69507209

QUESTION

Change color of specific title with jquery

Asked 2021-Jun-09 at 10:39

Im looking to change title text color if title is equal to specific text. In this case i try to change color, when title is "Guilherme". Some help?

Part of webpage link:

xpto.com/otrs/index.pl?Action=AgentTicketZoom;TicketID=17564

Html code:

jquery script:

...

ANSWER

Answered 2021-Jun-09 at 10:39

You can set colours via css using attribute selectors:

Source https://stackoverflow.com/questions/67901410

QUESTION

Reference found where even-sized list expected - OTRS issue

Asked 2021-May-26 at 12:03

I'm get this error on my OTRS system, and I can't figure out what is happening.

Error on syslog:

There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::PendingCheck: Reference found where even-sized list expected at /opt/otrs/Kernel/System/GenericAgent.pm line 988.

Part of code which is faulty:

...

ANSWER

Answered 2021-May-26 at 12:02

The message you see is a warning, not an error. If you add use diagnostics;, you will get more details about the issue:

Source https://stackoverflow.com/questions/67703953

QUESTION

Power BI calculating time difference excluding weekends and non working hours

Asked 2021-Feb-25 at 12:27

I have the below table and calculating the durations between First_change_Date and Create_date using this DAX formula:

...

ANSWER

Answered 2021-Feb-25 at 07:33

I split the date/time in to date and time columns. I then use a date dimension, where one of the columns is "Is Working Day" = TRUE(), based on which day of the week it is (a simple calculated column). In the time dimension, you do the same to identify "Working Hour" = TRUE(), again, a simple calculation.

Once you have the dimensions in place it then becomes very easy to build your calculations to include / exclude.

Source https://stackoverflow.com/questions/66351924

QUESTION

how to use properly OTRS GenericTicketConnectorSOAP in PHP

Asked 2020-Aug-18 at 14:05

I am using PHP version 5.6 . I made a PHP form that have 3 fields, username,password and CSV file upload. The CSV file contains in every line two "number codes" the ticket number and the invoice number divided by ";" , so in that way the CSV have two columns. On the processing code that i wrote, i made the code to read the CSV file line by line and explode the ticket number and the invoice number in two variables. After that, the code making the XML data that need to be sent via GenericTicketConnectorSOAP and perform the Ticket update. My php code is the following:

...

ANSWER

Answered 2020-Aug-18 at 14:05

The issue has been solved by adding on php.ini file these lines:

Source https://stackoverflow.com/questions/62993678

QUESTION

Problem with checking values of JSON array using Rest Assured

Asked 2020-Jul-27 at 13:27

I'm trying to add some tests with Rest-Assured to my application, but I can't figure out how to assert some nested values. The error message is :

Expected: (a collection containing "json") Actual: [[json, spring, gulp, path etc...]]

Here is the code :

...

ANSWER

Answered 2020-Jul-27 at 12:57

The first problem you don't need to check the presence of an item with hasItems, you should use hasItem

Source https://stackoverflow.com/questions/63114006

QUESTION

how to download all the python packages mentioned in the requirement.txt to a folder in linux?

Asked 2020-Jun-30 at 21:01

I want to download all the python packages mentioned in the requirement.txt to a folder in Linux. I don't want to install them. I just need to download them.

python version is 3.6

list of packages in the requirement.txt

...

ANSWER

Answered 2020-Jun-30 at 21:01

The documentation gives what you want : pip download

pip download does the same resolution and downloading as pip install, but instead of installing the dependencies, it collects the downloaded distributions into the directory provided

source

So you may try these option with pip download :

Source https://stackoverflow.com/questions/62658112

QUESTION

OTRS : Create Outgoing E-Mail-Ticket via Webservice

Asked 2020-May-04 at 13:34

I am trying to create an Ticket via PHP & the REST genericinterface from OTRS (https://doc.otrs.com/doc/manual/admin/6.0/en/html/genericinterface.html#id-1.6.12.10.7.2).

I can create an Ticket and also an Article. But instead of an outgoing email the OTRS History looks like the user was sending a ticket to the queue. And also no mail is going out to the customer :-(. But I like to have an outgoing EMail Ticket together with a pending state of the ticket.

Here my PHP code

...

ANSWER

Answered 2020-May-04 at 13:34

https://forums.otterhub.org/viewtopic.php?p=168025#p168025 solved my problem. You need a extra plugin (https://github.com/znuny/Znuny4OTRS-GIArticleSend) to be able to send an outgoing EMail Ticket.

Source https://stackoverflow.com/questions/61062018

QUESTION

Python throws 'certificate verify failed' Error while instantiating client session in OTRS

Asked 2020-Mar-25 at 05:47

Im trying to login into a OTRS server using python library called pyotrs. When I try to run the below code,

...

ANSWER

Answered 2020-Mar-25 at 05:47

client = Client(baseurl="localhost", username="name", password="pwd",https_verify=False)

using https_verify as false will work..

Actually OTRS has the following arguments for PYOTRS :

"""PyOTRS Client class - includes Session handling

Source https://stackoverflow.com/questions/60838278

Community Discussions, Code Snippets contain sources that include Stack Exchange Network

Vulnerabilities

No vulnerabilities reported

Install otrs

You can download it from GitHub.

Support

You can find documentation [online](https://doc.otrs.com/). The source code of OTRS and its public extension modules is available on [github](https://github.com/OTRS).

Find more information at: