helpdesk | Odoo modules for managing a HelpDesk system | Portal library
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kandi X-RAY | helpdesk Summary
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Community Discussions
Trending Discussions on helpdesk
QUESTION
Is there a way to disable the creation of a "log note" when I send an email using the send_mail() method of mail.template?
Basically what I'm doing is sending an email to all team members every time a ticket is opened in the helpdesk. the problem is that in the ticket itself, it creates as many log notes for me as there are emails I send.
How can I disable the creation of log notes?
Thanks in advance
...ANSWER
Answered 2021-Jun-08 at 14:03I had the same issue which you are facing so my solution :
QUESTION
I am using UVdesk for a ticketing system. I have tested it locally and uploaded it to the server. Everything was working fine until recently the UVdesk on the live server started to get logged out frequently while accessing any of the links. It's working fine in my local system. I have checked the server logs but couldn't find any issue in the logs. What is happening is that when I click a link it's giving a 302 response with a redirect to login.
I have enabled the development mode and now I am getting this error while redirected:
...ANSWER
Answered 2021-May-17 at 06:28The issue was that the session was not getting saved on the server. The session path was missing on the server. I fixed it by giving the path in the file uvdesk-community\config\packages\framework.yaml
QUESTION
I am new to MVC and ASP.NETCore. I am trying to do a page where user can assign a employee id from dropdown list to the ticket. Everything looks fine, I get the data in the view but when I press the assign button, i don't get any data in the model in HTTP Post.
ViewModel
...ANSWER
Answered 2021-May-15 at 02:56You can try to add a public Dictionary selecteddict { get; set; } to your AdminPageViewModel,and pass selected data to selecteddict.Here is a demo:
Model:
QUESTION
Hello, community! Hope you all are good.
I was trying to map a dictionary in my class component but it gives me a hooks error. I wanted to create several cards with different information so that I approached like this but now it shows me the Hooks error and I tried many things and find out that this piece of code has an error but can't figure out what please help me.
My code is below
...ANSWER
Answered 2021-May-14 at 09:25I think the error is because you are doing a map on this.state.services and it ideally shouldn't even be related to hooks as you are not using them here in this component.
If you check your state object, this.state.services would return an object and not an array. So, if you could revisit your code and check the same.
Also, the way you have created the services object might not be the best way, just putting a snippet below if it helps as to how you can make it more scalabale.
QUESTION
I recently started using Symfony and I don't understand why statuses(ManyToMany) don't give any output on a findAll query.
I need there the last/current value that was entered in the database.
ANSWER
Answered 2021-May-13 at 17:44You should try to modify your class Service in your property "statuses" inside @ORM\ManyToMany() by adding : fetch="EAGER" (it should give the all object and not just the proxy).
Or you can also create a function findStatuses(Service $service) in your ServiceRepository that get all the statuses using the query builder. You will find exemples of it in your ServiceRepository.
QUESTION
public function index(Request $request)
{
$data = Admin::when($request->keyword, function ($query) use ($request) {
$query->where('nama_lengkap', 'like', "%{$request->keyword}%");
})->paginate(5);
$data->appends($request->only('keyword'));
return view('admin.crud_admin.index', compact('data'));
}
ANSWER
Answered 2021-May-06 at 10:43because $data is a Collection, since you assign to it this:
QUESTION
I have to read some confirmation emails which are developed by tables in HTML.
I'm using GMail API and Java programming language for it.
I'm doing automatization of the registration process so I have to get the link to the confirmation email and click on that confirm button by Selenium test.
In response I'm getting emails with only text, for eg if I send to my mail some random text, I can get that text in response, however, for table kinds of emails I'm getting messages that the body is null.
This is the HTML code of that email.
Image of the email: Image of email
...ANSWER
Answered 2021-Apr-26 at 13:34The HTML table you are looking for is in a subpart of the message's first part.
Explanation:The response you are getting from Try this API has this approximate shape (excluding irrelevant fields):
QUESTION
I am trying to create a script to aid my helpdesk team when creating an AD Account. So far I am able to create a user account with a few attributes, however I am trying to make the script capable of filling all the required details out. What I would like to do is have a set list of locations and once a location is selected the script will use the variable $UserLocation in a range of functions, for now I just want the text returned ie; a user selects 'Location1' the variable $UserLocation returns the value 'Location1'. However at the moment it doesn't seem to work, I realise this is a really silly question but I can't figure it out for the life of me.
The area that has the issue is ##GetUserLocation The end result is to user $UserLocation to return the text selected in the combo box.
The Code I have so far is:
...ANSWER
Answered 2021-Mar-26 at 15:29Very nice UI, nicely done :)
Edit*On closer review, you had code to set $combobox1.add_SelectedIndexChanged more than once, effectively removing the eventhandler I suggested in my previous answer. There was also a function that was in your code but not used at all, a ComboList helper. I trimmed your code down here and it now works fine.
Here's your issue. You are correctly setting up an event handler to trigger when a user changes the selected item in a combobox.
QUESTION
I use Django Rest Framework to build my API and it works fine. I use function based views to manage my endpoints. It works well too but I'm trying to add a custom permission class and putting parameters with it do not work.
An example of one of my endpoints :
...ANSWER
Answered 2021-Apr-18 at 22:35permission_classes must be passed a list of permission classes, not instances of permissions. One way to dynamically create permission classes would be to create a method that returns a dynamically created class using type
QUESTION
An application I'm working on at work had an interesting error that we couldn't track down and I've not been able to find anything similar on my searches.
My company has built a helpdesk system to track user issues, and after an error in submission the ticket "disappeared" from the list of all tickets. It was still visible in the database and was not filtered out anywhere. It was possible to navigate to the ticket by changing the URL to the ticket ID and all the details were the same as before the error in saving.
We ultimately solved the issue by restarting the web-app, but we'd like to track down the cause of the row disappearing from the list.
I've inherited this app and it has a whole host of issues we're already aware of, so I'm leaning towards the whole thing needing rebuilding from the ground up to make the save methods fully async instead of the half-and-half that we've currently got.
Not really sure what code to post as examples as the vast majority of the time it works, but obviously there's something not right in it.
EDITED TO ADD: Here's the edit post method from the controller
...ANSWER
Answered 2021-Apr-15 at 19:27Apologies for taking so long to get back to this question, but not long after I posted this I managed to track the issue down to a home-grown Dependency Injection system creating a static instance of the DBContext.
We've since decided to re-write the system in .Net Core to leverage the built in Dependency Injection.
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Install helpdesk
You can use helpdesk like any standard Python library. You will need to make sure that you have a development environment consisting of a Python distribution including header files, a compiler, pip, and git installed. Make sure that your pip, setuptools, and wheel are up to date. When using pip it is generally recommended to install packages in a virtual environment to avoid changes to the system.
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