helpdesk | Rails engine that provides simple helpdesk functionality | Application Framework library
kandi X-RAY | helpdesk Summary
kandi X-RAY | helpdesk Summary
Helpdesk is a Rails engine that provides simple helpdesk functionality directly into your site. It should be considered a Work in progress if you find it and attempt to install it.
Support
Quality
Security
License
Reuse
Top functions reviewed by kandi - BETA
Currently covering the most popular Java, JavaScript and Python libraries. See a Sample of helpdesk
helpdesk Key Features
helpdesk Examples and Code Snippets
Community Discussions
Trending Discussions on helpdesk
QUESTION
I am trying to disable draggable function for first 2 column i tried options in draggable
...ANSWER
Answered 2022-Apr-15 at 18:17Add method in draggable :move that check the header title if it match with subject it will return false and it will not be able to drag
QUESTION
1. UserRecord
package auj.helpdesk.model;
...
ANSWER
Answered 2022-Mar-22 at 06:11Use @Repository
in your UserRepository interface.
QUESTION
I have vector of values like some Job Positions lets say
...ANSWER
Answered 2022-Mar-21 at 11:23We can do,
QUESTION
I need to create a button which will define a ticket the value of the state variable to cloturé.
And when a ticket is cloturé, it will on read only.
How can i do it ?
The ticket's model is helpdesk.ticket
view.xml :
...ANSWER
Answered 2022-Mar-17 at 16:02You can just use write()
.
QUESTION
i have this xml file :
...ANSWER
Answered 2021-Dec-09 at 15:21Actually, ETree
can also do this task but I am more familiar with BeautifulSoup
. Anyways, both of them have similar approaches to handle the XML data.
In case using BeautifulSoup
, first, use find_all('phase')
to get the list of all phases inside work. Then, iterate through the list and retrieve the value one by one. Use .text.strip()
to get text node and make sure that there is no space at first and last position. Create them as a dict and append to the list one by one. Last, convert the list of dict as dataframe using pd.DataFrame
.
QUESTION
I have the following JSON User structure :
...ANSWER
Answered 2022-Feb-22 at 08:50Unfortunately the answer depends of your dialect. What are you using ? Postgres ? MySQL ? ... ?
In any case you have a relationship between 2 tables right ? User and Role.
If yes, you will be forced to try a solution using sequelize.fn & sequelize.col.
For ex, for Postgres I do:
QUESTION
I am a Pandas newbie and I am trying to automate the processing of ticket data we get from our IT ticketing system. After experimenting I was able to get 80 percent of the way to the result I am looking for.
Currently I pull in the ticket data from a CSV into a "df" dataframe. I then want to summarize the data for the higher ups to review and get high level info like totals and average "age" of tickets (number of days between ticket creation date and current date).
Here's an example of the ticket data for "df" dataframe:
I then create "df2" dataframe to summarize df using:
...ANSWER
Answered 2022-Feb-17 at 19:57Couldn't think of a cleaner way to get the structure you want and had to manually loop through the different groupby levels adding one row at a time
QUESTION
I would like to know the difference between Grafana and PRTG from a functional point of view.
We use PRTG at work and I have to do a proof of concept on Grafana.
Every morning I look at the errors / warnings reported by PRTG but I lack overall visibility. So after some research I saw that PRTG offer to create MAPS (dashboards) but it seems limited to infra / network.
My objective is initially to make an easy correlation between the infrastructure's monitored elements (storage, vmware, switchs, etc...) and PRTG Maps seem to more or less meet the needs. Also I want to do daily/weekly reporting and easily follow the evolution of the infra over the month.
But on the other hand, I would like to be able to offer application dashboards and potentially dedicated to other teams (helpdesk, change manager, etc.)..
Grafana looks more friendly and especially seems to be able to create dashboards on other perimeters.
Can the two tools be complementary or PRTG is ok on its own ?
Thank you.
...ANSWER
Answered 2022-Feb-09 at 11:30PRTG allows you to create application dashboards - you are limited only by sensors you have in your system. This means if you create only system level sensors like Ping, CPU, network utilization - then you cannot really say much about your application since you monitor only infrastructure. PRTG is good in creating Maps in comparison to other monitoring tools and they are now working on improvement of this functionality (see their roadmap). Creating maps specific to teams in your company is possible with PRTG (permissions can be set) and is good idea in general.
To make weekly/daily reports there is possibility to let PRTG send you email with attached PDF related to sensor[s] you choose. Similar functionality has Grafana (cloud/enterprise version)
The difference between PRTG and Grafana as of January 2022 is that PRTG does not allow you to zoom into charts dynamically (meaning with your mouse at specific start/stop date/time range) - its much more "static" in this regard and you as user wish to have this option. If you create application map in PRTG then you can forget any zooming or changing of date on that dashboard - its just not built for it. Its more like "what is status now" dashboard, but never for analysis of issues which happened yesterday which is exactly what you want if something happened during weekend and its Monday.
I see that Grafana has some Machine Learning possibility where PRTG has none - it only shows you similar behavior of sensors but that is good for a cat (at least i never needed it in my 7+ years of using PRTG)
Grafana as far i know it is just a frontend but PRTG is whole monitoring system inclusive frontend so you are not comparing sensor capabilities here - in this PRTG is really very good and they are adding new sensors every month (meaning for new vendors/hardware you have possibility to monitor them with specialised sensors built just for this hardware)
I don't think you can combine Grafana and PRTG - its either or since you have different monitoring engine on background of Grafana.
Hope it answers your questions
QUESTION
I have a query that generates a List
of Tickets
using hibernate like so :
ANSWER
Answered 2022-Feb-08 at 12:45You can go with Map.
QUESTION
i'm trying to create a gui script for our helpdesk to use to grant users share permissions. I'm currently stuck at textbox with share paths, i want it to accept input, upon "Textchange" event, validate paths and then change text so only valid paths are left and invalid ones would be deleted. The event looks like this:
...ANSWER
Answered 2022-Jan-25 at 08:12Your $PathsToGrant
is a string, not an array. When you add your path like this :
Community Discussions, Code Snippets contain sources that include Stack Exchange Network
Vulnerabilities
No vulnerabilities reported
Install helpdesk
On a UNIX-like operating system, using your system’s package manager is easiest. However, the packaged Ruby version may not be the newest one. There is also an installer for Windows. Managers help you to switch between multiple Ruby versions on your system. Installers can be used to install a specific or multiple Ruby versions. Please refer ruby-lang.org for more information.
Support
Reuse Trending Solutions
Find, review, and download reusable Libraries, Code Snippets, Cloud APIs from over 650 million Knowledge Items
Find more librariesStay Updated
Subscribe to our newsletter for trending solutions and developer bootcamps
Share this Page